Questions

-Where do I get a claim number?
-Are you open on Saturday?
-Will the parts be ordered before I drop off my car for repair?
-If my vehicle's frame is damaged is the car a total loss?
-Can you match my car paint color?
-Can I get other work done on my car while it in the body shop?
-How long will the repairs take?
-Can I get a ride home when I drop off my car?
-How can I get a rental car?
-How will I know when my car is done?
-Is there a warranty on the repairs to my vehicle?
-Do I have to pay a deductible?
-Who do I pay a deductible to?
-What forms of payment do you accept?
-What are Betterment Charges?
-Can I wash My car?





WHERE DO I GET A CLAIM NUMBER?

Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process, we will do the rest.
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ARE YOU OPEN SATURDAY?

Sorry, no except by appointment only. Our hours are Mon thru Fri, 8:00 am – 5:30 pm
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WILL THE PARTS BE ORDERED BEFORE I DROP OFF MY VEHICLE FOR REPAIR?

Yes, your parts will have been ordered so when you drop your vehicle at your scheduled appointment we can start repairs immediately. If your vehicle is deemed to be unsafe or not legal to drive, we will ask that you leave the car with us that day. We will either take you home in our shuttle or facilitate putting you in a rental car should you have coverage. We will then complete the repair documentation and order parts.
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IF MY VEHICLE'S FRAME IS DAMAGED IS IT A TOTAL LOSS?

No. A car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians and of our state-of the-art computer measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair or to I-CAR Standards the section can simply be replaced.
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CAN YOU MATCH THE PAINT COLOR?

Today's modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available and continue to upgrade the technology and equipment to ensure a paint match to each vehicle. We take special pride in our ability to match factory finishes as the final step in the restoration process.
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CAN I GET OTHER SERVICE WORK DONE ON MY VEHICLE WHILE IT IS IN THE BODY SHOP?

Yes. Just let your advisor know what other work you would like done so that he or she can make the necessary arrangements.
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HOW LONG WILL THE REPAIRS TO MY VEHICLE TAKE?

Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle based on a formula using the original repair hours. If additional damage is found after dismantling of the vehicle, the repair time could change. Be sure to check with your advisor for the specifics on your vehicle.
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CAN I GET A RIDE HOME WHEN I DROP OFF MY CAR?

Yes, we would be happy to provide this service to you within a reasonable distance. We want each customer's visit to be a positive experience and will work diligently towards that goal. We provide a pickup and delivery service if it is needed.
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HOW CAN I GET A RENTAL CAR?

Hertz   Enterprise
If you need a rental car, we can help you make the necessary arrangements. We can also offer on-site rental vehicles. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.
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HOW WILL I KNOW WHEN MY CAR IS DONE?

Our staff will keep you informed throughout the repair process of the status of your vehicle. You will be notified when your vehicle is ready to be picked up. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.
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IS THERE A WARRANTY ON THE REPAIRS TO MY VEHICLE?

Yes. We guarantee all repairs with a written Limited Lifetime Warranty
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DO I HAVE TO PAY A DEDUCTIBLE?

The amount of deductible that you will be responsible for is determined by your insurance policy. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, we can call your insurance company and they can verify the amount of your deductible.
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WHO DO I PAY MY DEDUCTIBLE TO?

Your deductible is paid to Body Craft Collision Center when you pick up your vehicle.
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WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept direct bill to the insurance company, cash, a personal check up to $500, Visa, or MasterCard.
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RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 90 DAYS

DO • Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. • Always use clean fresh water. Wash your vehicle in the shade.

DON'T • Do not wax, or use silicone or petroleum based products of any kind on your paint work after having your vehicle repaired. This will allow the finish to dry and harden and off gas completely. Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface. • Do not "dry wipe" your vehicle. Dry wiping can scratch the finish. • Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days. • Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface. • Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish. • Do not scrape ice or snow from the newly painted surface.
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